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Results for "service improvement"
Illinois Tech
Skills you'll gain: Process Improvement, Process Management, Business Process, Process Analysis, Business Process Improvement, Performance Improvement, Quality Improvement, Process Mapping, Operations Management, Quality Management, Return On Investment, Change Management, Risk Management, Business Technologies, Project Management, Key Performance Indicators (KPIs), Emerging Technologies
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Issue Tracking, Rapport Building, Patience, Empathy, Time Management, Communication, Resource Management
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Selling Techniques, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge
Skills you'll gain: Systems Administration, Cloud Infrastructure, IT Infrastructure, Lightweight Directory Access Protocols, Active Directory, Disaster Recovery, Server Administration, Linux Administration, Cloud Computing, Servers, Network Administration, Windows Servers, Technical Support and Services, Data Storage, Virtualization, User Accounts
- Status: New AI skills
Skills you'll gain: Quality Management, Project Scoping, Project Closure, Project Management, Project Planning, Continuous Improvement Process, Agile Project Management, Project Controls, Project Management Life Cycle, Backlogs, Team Management, Project Documentation, Agile Methodology, Communication Planning, Project Risk Management, Project Schedules, Risk Management, Change Management, Milestones (Project Management), Organizational Structure
- Status: AI skills
Skills you'll gain: Istio, Node.JS, Software Development Life Cycle, Unit Testing, Object-Relational Mapping, Cloud Computing Architecture, Server Side, Application Deployment, React Redux, Kubernetes, Cloud Services, OpenShift, Git (Version Control System), Cloud Applications, Full-Stack Web Development, HTML and CSS, Cloud Computing, Jupyter, Generative AI, Interviewing Skills
- Status: Free
Board Infinity
Skills you'll gain: Quality Management, Statistical Process Controls, Quality Management Systems, ISO 9000 Series, Product Quality (QA/QC), Quality Improvement, Service Improvement, Quality Assurance, Quality Control, Continuous Quality Improvement (CQI), Continuous Improvement Process, User Feedback, Customer Service, Process Improvement, Customer Insights, Key Performance Indicators (KPIs), Data-Driven Decision-Making
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
Skills you'll gain: Cloud Computing Architecture, Cloud Services, Cloud Security, Cloud Infrastructure, Cloud Platforms, Cloud Computing, Cloud Storage, Infrastructure As A Service (IaaS), Emerging Technologies, Hybrid Cloud Computing, IBM Cloud, Serverless Computing, Virtualization, Microservices, Containerization
- Status: New
Vanderbilt University
Skills you'll gain: ChatGPT, Generative AI, Artificial Intelligence and Machine Learning (AI/ML), OpenAI, Artificial Intelligence, Business Process Automation, Automation, Strategic Thinking, Python Programming, Creative Thinking, Creativity, Business Intelligence, Value Propositions, Workflow Management, Software Design, Emerging Technologies, Innovation, Business Strategy, Natural Language Processing, Action Oriented
Vanderbilt University
Skills you'll gain: ChatGPT, Generative AI, Verification And Validation, OpenAI, Creative Thinking, Artificial Intelligence, Personalized Service, Brainstorming, Risk Management Framework, Expense Management, Artificial Intelligence and Machine Learning (AI/ML), Productivity Software, Creativity, Digital Transformation, Data Ethics, Business Process Automation, Expense Reports, Innovation, Natural Language Processing, Test Case
- Status: New
Vanderbilt University
Skills you'll gain: ChatGPT, Generative AI, OpenAI, Artificial Intelligence, Personalized Service, Expense Management, Artificial Intelligence and Machine Learning (AI/ML), Creative Thinking, Productivity Software, Creativity, Digital Transformation, Business Process Automation, Expense Reports, Innovation, Natural Language Processing, Test Case, Scenario Testing, Problem Solving, Application Development, Communication
In summary, here are 10 of our most popular service improvement courses
- Operations and Process Management: Illinois Tech
- Customer Service Fundamentals: Knowledge Accelerators
- CVS Health Call Center Customer Service: CVS Health
- System Administration and IT Infrastructure Services: Google
- Google Project Management:: Google
- IBM Full Stack Software Developer: IBM
- Quality Improvement and Management: Board Infinity
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Introduction to Cloud Computing: IBM
- AI Agents and Agentic AI in Python: Powered by Generative AI: Vanderbilt University